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In Demand, in Command
A comprehensive, insightful and practical guide to transforming your customer value and costs of service. Great, you're in demand! You have a brilliant product, excellent services, and competitive pricing. But that only gets you a seat at the table. If you really want to stay ahead of the game and be in command of a modern, always-connected world, you need a winning digital customer experience strategy. In Demand, in Command is essential to anyone that considers the growth, allegiance, and advocacy of customers at lower operating costs as paramount. Increasingly, there is a need to stand out from the crowd and not be easily imitated by others. This book gives you immediate access to shrewd, insightful and comprehensible advice on customer strategy, digital optimisation and organisational transformation. Packed with thought-leading expertise, proven 'how to' techniques, and real-life experiences, it enables you to accelerate improvements in your customer insight, service performance, business margins and competitiveness. In Demand, in Command is as much about the people and processes that drive your desired business growth, as it is about digital technologies. Put simply - if you sell to, or serve the public in any shape or form, this book is a must for you.
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Loving Leadership
When leadership is powered by love, it can change everything…
In his second book, Michael Quigley presents a radical new model for leading using love as the driving force for your leadership.
Michael will guide you in the six key practices of a loving leader: how to let go of enemies, grow and develop, embrace paradoxes, enjoy sacred relationships, think long-term, and produce meaning that truly matters.
This book contains a combination of inspirational true stories from the worlds of business and education, as well as key insights, unique strategies and frameworks – which you won’t find anywhere else.
By combining the material in this book with the love in your heart you can become a true loving leader.
Our world deserves a better kind of leader – are you ready to become one?
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Problem Solving For Individuals and Companies
This book is a life-changing experience that will project yourself forward by solving problems at all levels both for individuals and companies.
You will find that it entitles you to further enhance your lifestyle with increased opportunities as well as health improvements.
It will also propel you into something that allows you to escape from all types of problems that have perhaps held you back from moving forward, in assisting you to achieve the life that you desire. This will also explain the magic and power that can be achieved from the universe, as well as teach you how to negotiate anything that you desire.
You will also begin to understand and use the hidden untapped power that lies within you.
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Vision: A Pillar of Leadership
Vision’s infinite range of influence knows no boundaries. It flows from the youngest to the oldest, from the novice to the most experienced member of the team. It infiltrates the organization with freshness of purpose and clearness of direction. The leader clothed with the clarity of vision, exposes others to the knowledge, necessity and power of vision. Then becomes an instrument in helping them understand the work of vision. The energy and the contagiousness of vision develops a persistent personality within the leader and within the organization that recognizes it and seeks after it. Vision helps every person within the organization to see that the role of leader calls their name and refers to them as the leader in their area of influence. This keen awareness awakens dreams that ignite the hearts, inspire the minds and move the people to greatness.
Questions are presented to help the leader reflect on the current state and identify important next steps that will propel the organization forward. Examples and strategies are included which the leader can employ to inspire vision within others and strengthen partnerships with them that build up the organization and help it move to its highest level of effectiveness.